FAQs

What currency are the prices do I see in the site?
All prices are in USD

To what countries do you ship?
We ship to worldwide. Shipping calculated at checkout

I just placed an order, when will it ship?

All domestic orders are shipped the same or next business day and usually takes 2-8 business days to get to you depending on your location and shipping service chosen.

Shipping oversee can take up to 21 business days

I am not in love with my order, can it be returned? What if there is an issue?

Yes. You can return it within 30 days (Counted from the delivery date). For more info please refer to our Return / refund policy
Please note: If your package is on the way, you have to wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Yes, you can cancel your order before it ships with no penalty!  If the item is already sent ,please use return method to get a full refund.

I have entered an incorrect address, what do I do now?
We can correct the address before order was shipped. Simply notify us via email at support@nailak.com.  No refund will be given after the order was shipped.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@nailak.com we will be happy to assist you in any way we can.

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We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.